“Hello, is this Mr. Millman?”
“Is this Mr. Millman?”
“May I ask who is calling for him?”
“This is Steve, the Genius from the Apple Store"
“Oh, ok. Yes, this is Mr. Millman.”
“So . . . you called me.”
“Yeah, I was calling you about the laptop that you brought in for repair?”
“Well, just to let you know, accidentally the laptop was dropped on the floor and can no longer be repaired.”
“So, don’t worry, we’ll provide you a new laptop, and we’ll transfer all your data from the old laptop.”
“That’s a relief.”
“So you don’t have to worry about anything, but we wanted to let you know that you’d be getting a new laptop since the old one was dropped.”
“So long as all the data is transferred, and the new laptop has all the same functionality or more, we’re fine.”
“Ok, great, so we’ll call you when the new laptop is ready; should be by tomorrow.”
“Is there anything else we can do for you at the Genius Bar?”
“[Pause] No, I don’t think so. Thanks.”
I guess that’s kind of shooting fish in a barrel, but some fish are just lying there in the barrel, waggling their fins at you like they’re just asking to be shot.