The American Scene

An ongoing review of politics and culture


Articles filed under A Backpack and a Small Rolling Suitcase


in praise of oddballs

There’s a certain kind of person who has always fascinated me: the person with deeply eccentric interests who pursues those interests despite the indifference or hostility of others, and in the end makes a great success of it. An example: A. Wainwright. Wainwright was born and raised in Blackburn, Lancashire, but as a young man fell in love with the Lake District, and eventually contrived to move there. For much of the rest of his life he took every possible opportunity to walk the fells of Lakeland; and, as a man whose marriage was deeply unhappy, he had many such opportunities. The local bus service ferried him from trailhead to trailhead, and as he walked he often paused to sketch the terrain and draw his own maps.

Eventually he decided that he would write his own guides to the fells — but insisted on not just drawing all the maps vistas himself, but also on hand-writing all the text. In the end he produced a large collection of guidebooks filled with pages like this:

Wainwright

These guidebooks proved to be tremendously popular, and are still in print, even though they are outdated in many respects. (They are being revised and updated by a man who once worked with Wainwright.) Wainwright became so famous that other walkers would hail him on the fells, at which point — being grumpy, reclusive, and eccentric — he would turn away and pretend to be relieving himself on the trailside.

I have only been able to hike those fells a few times in my life, but each time I’ve taken the relevant Wainwright book with me. Even when they’re not quite right they’re useful and delightful.

But here’s my point: What in the world ever made Wainwright think that hand-written guidebooks were a good idea? He had to have been producing them primarily for himself, to scratch some deeply personal itch; he couldn't have envisioned an audience of more than a couple of dozen fellow eccentrics. And yet sales of his guides exceeded the million-copy mark when he was still alive.

It makes me wonder what I might have done with my life if I had heeded my inner promptings in the way that Wainwright did — if I had always read just what I wanted to read, and written just what I wanted to write, and did just what I wanted to do whenever I could manage it. I would probably be living under an overpass somewhere: the world rarely rewards its eccentrics in the way that it rewarded Wainwright. But I can't help thinking that we would be better off if more oddballs were as single-minded and indifferent to public opinion as Wainwright was — and if the rest of us were more attentive to what the oddballs are up to.

November 5, 2004

To: Verizon Wireless Customer Service
From: Conor Friedersdorf
Subject: Can You Hear Me Now?

Dear Underpaid “Customer Care Associate”:

I once answered phones for Mazda Motors of America, manning the 1-800 number customers call when their vehicles break down.

“Zoom zoom,” I’d greet callers.

My supervisor never told me to say that, but I found caricaturing the summer job helped to make its degrading moments more palatable. So many callers were primed to “tear me a new one,” as we say in the business. Thankfully I devised a strategy to check their tirades:

Me: “Zoom zoom! This is Mazda.”

Customer: “My Miata just broke down for the fifth time!”

Me: “Yelling at me makes some Mazda owners feel better, sir. Go ahead.”

The Preemptive Theory of Customer Service worked nine times out of ten. Perhaps you can employ it to your advantage?

Surely our rapport now approaches what I felt for a few favorite customers who empathized so fully that it seemed they too were staring at the pale gray walls of my cubicle, listening to the portly co-worker across the aisle clear the phlegm from his throat. They alone fathomed my power: my ability to subsidize repairs, to send them leather driving gloves or deluxe floor mats, to provide free oil changes to last ten thousand miles!

Are you imbued with similar discretion?

If so, consider my plight. I’ve given Verizon Wireless the best years of my mobile-phone-using life. But I’m moving to Europe in a few days, two months remaining on my service contract.

Surely we can find a way to overlook this unfortunate circumstance? If so, I’d love to re-sign with your employer when I return from Europe (having already written its Customer Service supervisors to commend the prodigy who kept my business).

Yours,

Conor Friedersdorf
Account #145656998

p.s. Do you drive an aging Mazda 626? Good luck with that transmission!

April 1, 2004

To: Michael Doyle, Brian Buckingham
CC: Nicole Bennett, Nicholas Fonte, Tara Plochocki
From: Conor Friedersdorf
Subject: Insufferable Overachievers

Read the full article

September 2, 2003

To: Nicole Bennett, Nicholas Fonte, Tara Plochocki
From: Conor Friedersdorf
Subject: Let’s All Move to Spain…

…one year from today.

I’m serious.

C

No Ordinary Venue

Sorry to have been away for so long, but not sorry at all about the reason – I’ve been on vacation, in Iceland.

Highlights included:

Snowmobiling on a glacier.

Walking amongst (and I do mean amongst) the puffins and great skuas on Ingólfshöfði.

The look on my son’s face when he found out Icelanders eat puffin.

Bathtub-temperature swimming pools everywhere.

Sparkling cool waterfalls everywhere.

Seeing a blue whale fluke on a whale watch out of Húsavík.

The look on my son’s face when he found out Icelanders eat whale.

Hiking the lava fields near Mývatn.

Horseback riding in the somewhat-less-active-and-a-bit-older lava fields also near Mývatn.

The look on my son’s face when he found out Icelanders eat horse.

Never being blamed by anyone for having participated in the destruction of their economy. (Not that I personally did any business with the Icelandic banks – I didn’t – but they were pretty much all wiped out because of investments in structured credit products.)

Anyway, I’m back now. But I miss being there. It’s a marvelous country. Go visit.

September 1, 2003

To: Brian Buckingham
From: Conor Friedersdorf
Subject: My Debt to You

Buck,

When I arrived at college you lent me a copy of The Sun Also Rises, supplied Henry Weinhardt’s beer until I turned 21 and introduced me to caps: “It’s not a drinking game, it’s a drinking sport.”

More importantly, you went to Seville first and insisted I spend my semester abroad there so fervently that I followed.

It’s payback time.

You’ve been working a year longer than I for far more hours every week. In the next six months your fancy consulting firm will pay you twice my annual salary. As a Christmas bonus I’ll get a $20 gift card to Ralph’s Supermarket; you’ll receive a check with three zeroes. And did I mention that you’re working for 70 soul-crushing hours a week?

In a year’s time, you’ll be even more ready than I am to return to Seville. I’ll be there: I hereby commit.

Will you be?

Hasta Pronto,

Conor